SHIPPING & RETURNS
1. Where can I buy GHIC Products?
The shop website can be found at shop.www.ghicworld.org
2. How are parcels dispatched?
Off the shelf products: Our fulfilment house aims to ship your order within 24hrs, if your order is placed before 2pm on working days (Mon-Fri, excluding Bank Holidays and Public Holidays). After 2pm, it will be sent on the next working day via the following methods: Royal Mail 1st or 2nd class.
3. How can I pay for my purchases?
Once you’ve found a product you wish to purchase, select the item by making sure you have correct amount in the quantity box, and then click on ‘add to basket.’ If you change your mind while browsing, just click on the basket icon to add or remove items from your basket. Before you check out, click on the ‘Update basket’ button so your shopping basket is completely up-to-date.
4. Which payment methods can I use?
We accept all major credit and debit cards including Visa and MasterCard and we also accept PayPal. Unfortunately, we can’t take card, cash or cheque payments by telephone or post.
5. Can I change the address on my order once I have placed it?
Once the order has been confirmed by email, we regret that you will be unable to change the delivery address. Please contact us to see if your order has already been dispatched.
6. Can I have my parcel delivered to a different address?
Of course you can! Once you’ve completed your name and address, and chosen the delivery option you want you can add a delivery address if it’s different from the billing address.
7. How do I return any items?
Off the shelf products: If any part of your order isn’t what you expected or is faulty, please let us know. You have 14 working days from the receipt of the parcel to return any items. Please ensure you use the original packaging and that it is in a saleable unsoiled condition. It’s useful if you make a copy of the front and back of your delivery note in case you need it as a reference.
8. Can I place my order over the phone?
Unfortunately, we have no facility for taking orders over the telephone.
9. I don’t have access to a computer?
Unfortunately, there are no other options at this time.
10. Do you deliver outside of the UK?
Unfortunately, currently we do not deliver worldwide.
11. I have a query regarding my order?
Please call us via the customer helpline number on 0300 800 1234. Alternatively, you can email firstname.lastname@example.org with your query.
12. What is your refund policy?
Off the shelf products: If you've changed your mind and no longer want the items you can return these in all the original packaging to GHIC headquarters,
GHIC, The Shard, TOG 24/25, 32 London Bridge Street, London, SE1 9SG within 14 working days of receiving the parcel. Please include a reason for your return. If your item(s) are faulty, please let us know. We will then organise for an exchange.
13. Can I just exchange my item for another?
At this time, we do not offer an exchange policy. Only for faulty/damaged items.
14. Does all the money from each sale go back to GHIC?
100% of all proceeds are donated back to GHIC to support the work we do.